Missing piece (small black peg)


#1

I just received my Turing Tumble and it seems to be missing one of the four “small pegs” (black). Instead, there is a small black piece of plastic that looks like it snapped off of something… Any idea how to get a missing piece so that I can get past the assembly instructions?


#2

Hi xphils,

I think we communicated about this over email. If so, I sent a couple replacements on Monday. Sorry about that! They weigh all the boxes to make sure everything is in it before they seal them closed. I think yours probably weighed the right amount because it had that piece of junk plastic in there instead of the right part.

Thanks for sending me a message about this!

Paul


#3

I have the same piece missing and have tried emailing but am not sure whether it got through. If not is it possible to send me one?


#4

I’m not sure if you’re the same person, but I think I got your email. We’ll send you a new one. Sorry about that! From now on, we’re putting 2 extra in the bag so this hopefully doesn’t happen anymore.